Neal Vaillancourt

Masonite Corporation                                                  2009-Present

   Product Manager

• Plan and manage the company’s short and long-range marketing programs for entry products.
• Develop marketing plans and programs to include sales forecasts, customer marketing programs, pricing, and product line development plans.
• Coordinate, prioritize, and work closely with all functional areas including Sales, Channel Marketing, Market Research, Customer Service, Engineering, Research and Development, Design, Legal, Manufacturing, and Finance.
• Drive execution on product development projects.

Thomson Reuters                                                         1999-2009

   Senior Product Manager – (2007-2009)

• Received Thomson Outstanding Performers Award. 
• Credited with the contract renewal of several of Thomson’s largest clients resulting in significant revenue increases.
• Led development and other technical teams to accomplish time sensitive goals.
• Defined product strategy and target markets with executives and other managers, addressing specific needs within each market segment.
• Developed project specifications, including planning and producing business requirements and QA test cases used by development staff to create product features and enhancements.
• Set product features and drove trade-off decisions with respect to specifications, schedule and development resources.
• Communicated business processes, systems solutions and product strategy to teams and clients.
• Proven ability to analyze data using SQL and other data tools.
• Trained client support, marketing, and sales teams on product use and customer service skills.
• Created marketing materials and developed training coursework.
• Trained clients, sales teams, support staff, and QA testers.
• Managed daily operations of Thomson Reuter’s Wealth Management suite of tools and applications, which generated approximately $10 million in annual revenue.

   Product Manager – (2002-2007)

• Managed the daily business operations for a variety of products and supervised employees.
• Supported sales team and development groups with software services and knowledge of industry practices.
• Communicated business processes, systems solutions and product strategy to teams and clients, including Standard and Poor’s, American Funds Distributors, Fidelity Investments, Putnam, Eaton Vance, ING, and John Hancock Funds.
• Set product features and made trade-off decisions with respect to features, schedule and resources.
• Managed client retention and communications.

    Account Manager – (2001-2002)

• Promoted to Account Manager on the basis of outstanding performance.
• Established and maintained positive relationships with clients. 
• Assembled and coordinated activities of required internal/external technical, marketing, product management, and executive resources for winning new business and expanding existing engagements.
• Coordinated creation of business continuity strategy, and worked with management, software engineers, and IT vendors to create a disaster recovery plan for internet applications and services.
• Led 24/7 emergency response team, and provided on–call service to immediately address application server and client product emergencies.

   Manager of Data Operations and Product Support Supervisor – (2001-2001)

• Analyzed data to track milestones, and delegated tasks to senior developers.
• Provided on-site training and technical support to clients using internet and Windows-based applications.
• Supervised product support department.

    Data Manager – (2000-2001)

• Commended by senior management for demonstrated leadership and ability to work well with clients.
• Administered SQL, FTP, domain, and web servers.
• Compiled program and data updates/installations for Windows-based software applications.
• Procured software, hardware, and data feeds from third party vendors.
• Conducted quality assurance testing for all software and prepared documentation.
• Assisted in the design and development of company web site, new products, and databases.
• Acted as a liaison between sponsor groups, new clients and TowersData.
• Trained and supervised product support engineers.

    Product Support Engineer – (1999-2000)

• Promoted to management within six months.
• Diagnosed and resolved customer issues via email and telephone.
• Acquired in-depth knowledge of all supported products and the financial services industry.
• Provided internal technical and hardware support for employees.

Technical Competence (Microsoft Certified Professional) 

MS Office, Windows, XML, HTML, SQL and GUI Web and Database design.